News in Field Service Management

Pain 2: Field & Office Communication
Solution 2: Fasten and Enhance Communication

• In-app real-time messaging
• Notifications on mobile and web
• Multitask assigment and scheduling
• Mailbox integration and custom forwarding rules
• Custom data forms to define your own data schema

Pain 1: Geographically distributed and big energy data
Solution 1: Simplify collection of your data

• People, tasks, locations all in one place on both mobile and web
• Paperless process management: Upload all of your data fast on one platform from anywhere, anytime
• Real-time location tracking & Location history
• Signature collection and drawings, annotations on pictures
• Store pictures, videos or any other files in operations

1. Central monitoring and automated data aggregation without any effort
2. Analyzing all collected datas based on your needs through reports, KPIs
3. Enhance performance by bussiness insight metrics
4. Real-time tracking of your technicians, maintenance activities, expenses and on-demand situations
5. Optimize your ROI by iterating operations and managing assets for maximed returns

Proactive process management can save your time up to 50%

1. An issue can be detected by the system on any device
2. System can automatically asign the task to the related person or system, desicion-makers can take manuel actions if required
3. Transactional summary report can be delivered in any format like PDF file or with notification channels

• Monitor your entire solar operations with IoT
• Schedule field technicians & asign tasks with only clicks
• Ease installations and maintenance work with mobile forms
• Optimize asset management and real-time inventory tracking

• Know where all your field technicians are at any time with full visibility of your team
• Schedule new jobs and dispatch a team right away all in just one application
• Change current schedule, delegate new jobs or emergency calls with only clicks
• Transparency for working hours
• Any needed information on the mobile for technicians about the job or the customer

Execution of work order management is not really efficient without digital tools.

Opwire is a digital platform to organize the work order management, ensure optimal workflow and productivity for each:

• Standarized and automated workflows
• Real-time adaptability to any unexpected change
• Increased visibility to customer, technician and manager
• Improved communications so work orders becomes more efficient and field technicians are more productive
• Quality of customer experience optimizes