News in Field Service Management

Companies can create their own applications by just enabling services with few clicks and benefit from all updates and releases with low-code.

Instead of spending 1+ days for data collection from the field(>1 days), preparing summary reports(>120 min) and sending transactional emails to customer (>30 min).

Opwire decrease the time by 1400 times and makes all of these under 1 minute: Data collection from the field(in seconds), preparing summary reports(in seconds) and sending transactional emails to customer (<30 secs).

Problem: Using legacy software requires code development. Any customization requests cost in time and money.

Solution: Non-tecnical people can easily work without the need of code development. Flexible modules provide customization without the need of maintaining any infrastructure.

Problem: Knowledge base and client history is not being kept properly in most of the businesses. Repeating the same work causes time loss.

Solution: One of the most valuable assets is the complete history of operations and being accessible by any employee. Opwire suggests the most effective activity with AI based desicion-support modules.

Problem: Managers are having difficulties when they try to organize tightly scheduled or route based activities with field workers.

Solution: Automate scheduled assignments and route planning Reduce transportation costs Improve customer response SLA

Problem: Using papers for documentation or legacy softwares end up with delays: Schedule a spesific job, overlapping time frames or dispatching problems.

Solution: Multiple tasks are scheduled with bizcatch AI smart scheduler.

Target customers based on their behaviours and maximize customer satisfaction with up-to-date information.

Detect frauds and correct deviations in operational processes for both office and field.